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Troubleshooting

Common issues and solutions for Kaizen Network.

Server Issues

Server won't start

Check console for errors
  1. Open Pterodactyl panel
  2. Check startup logs
  3. Look for ERROR or Exception messages
  4. Common causes:
    • Missing plugin dependency
    • Invalid config syntax
    • Port already in use
Out of memory
  1. Check allocated RAM in panel
  2. Review if plugins need more memory
  3. Consider reducing render distance or mob limits

Players can't connect

Connection refused
  1. Verify proxy is running
  2. Check firewall rules
  3. Verify correct IP/port
Authentication failed
  1. Check LibreLogin status
  2. Verify nLogin database connection
  3. Check for auth server issues

Plugin Issues

Skript errors

Script won't load
  1. Check syntax: /skript reload <script>
  2. Look for error in console
  3. Common issues:
    • Missing addon
    • Syntax error
    • Variable name conflict
Variables not saving
  1. Check if using correct variable format
  2. Verify database connection (if using database)
  3. Check Skript config for storage settings

Database connection failed

MongoDB connection error
  1. Verify MongoDB is running
  2. Check connection string
  3. Verify network connectivity
  4. Check authentication credentials
MariaDB connection error
  1. Verify MariaDB is running
  2. Check credentials in plugin config
  3. Verify user permissions

Economy Issues

Player lost money

How to investigate
  1. Check transaction logs if available
  2. Use CoreProtect to check recent commands
  3. Check for economy plugin bugs
How to restore
  1. Use /eco give <player> <amount>
  2. Document the fix for records

Discord Bot Issues

Bot offline

Check bot status
  1. Verify bot process is running
  2. Check for crash logs
  3. Verify Discord token is valid
  4. Check rate limits

Commands not working

Slash commands not appearing
  1. Re-deploy slash commands
  2. Check bot permissions
  3. Verify command registration

Website Issues

Store not processing orders

Check payment gateway
  1. Verify Tripay/Midtrans credentials
  2. Check webhook URLs
  3. Review payment logs
Check AutoDonate plugin
  1. Verify MongoDB connection
  2. Check pending donations collection
  3. Review plugin logs

Contact

For issues not covered here: - Discord: #staff-chat channel - Database issues: Contact DB admin - Critical issues: Escalate to server owner